Dave's Big Toys USA strives to get your order processed and delivered to your door as quickly as possible. Most "in stock" items with 1 Business Day Shipping, 2 Business Day Shipping, 3 Business Day Shipping, and Ground Shipping placed prior to 3:00 PM Eastern Time/11:00 AM Pacific Time (Monday-Friday excluding holidays) ship the same day. All orders with these shipping methods placed after that time will ship the next business day. "Special order" items may require additional processing time.
Most Standard Shipping orders will ship from our facility within 1 business day (Monday - Friday excluding holidays) after the order is placed.
Orders typically enter the shipping process very quickly. Unfortunately, orders that are already in our warehouse shipping process cannot be canceled.
Please note that we may contact you for additional information before processing your order. Orders of $1,000 or more will only be shipped to the billing address of the credit card provided and cannot be shipped to any other address. Large first time or international orders may require a wire transfer payment or otherwise secure form of payment. Manual verification in the form of a scanned government photo ID (or a clear photo taken of the front and back of your ID) may be required for orders for which the billing address and the mailing address are not the same. All required phone numbers must belong to the credit card holder or the household owner of the address where the item is to be shipped. We will not accept phone numbers that are unregistered or belonging to other persons not listed on the order.
Certain items may be eligible to be shipped out the same day if ordered by 5:00 PM ET (when using 1 Business Day, 2 Business Day, 3 Business Day, or Ground Shipping). Orders with these shipping methods placed after 5:00 PM ET will not ship until the next business day.
Shipping options do not include Saturday service. Time guarantees include business days only (Monday - Friday excluding holidays).
Service guarantees do not apply when transportation networks are disrupted due to inclement weather or other events.
We cannot ship batteries to United States territories, Army/Air Force Post Offices (APO), or Fleet Post Offices (FPO). These territories include Puerto Rico, Guam, and the U. S. Virgin Islands.
Free shipping items or promotions are offered to the contiguous lower 48 states only. Free shipping does not apply to shipments to Alaska or Hawaii, unless otherwise noted.
International shipping methods may require that you pay customs and brokerage fees, duties, etc. at the time you receive your package before the package is released to you. Please consult the proper governmental agency, representative, or codes with regards to any details on the items being shipped with any inquiries. Will will not be responsible for any fees, holds, or extra charges that may result from customs. We do work with our chipping carriers to predict as best as possible any customs fees, and will not ship to our international customers without informing them to the best of our knowledge what is to be expected. Every customs agent has the right to act accordingly to different situations and we are not responsible for these unexpected events.