- Please read entirely before taking action. Certain products have different processes for returns.
RETURNS ---If you have any problems with your purchase, after contacting support, we determine that a return, or exchange, is the best solution for you then we will gladly provide a return label for you to the appropriate Big Toys facility.
Customers will have 30 days from purchase date to return their product if the item is defective. Not all items are eligible for returns after having fuel run through them.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Make sure to contact us before submitting a return. Once we approve your return request you can generate a label here.
You may return most new, unopened items within 30 days of delivery for a full refund. We will issue a refund in the form of store credit unless otherwise requested. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Others may only get a partial refund. Each case is different so making direct contact with us is required.
You should expect to receive your refund within 28 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. If this is not store credit, which will be immediate upon your return of our merchandise, this time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).